Super great Customer service, I got mine the next day and it wrapped in about 20 Layers of buble wrap.
I have ordered several times from this website - both while living in Victoria and Queensland.
Every time, without fail, the delivery time has been less then a week, and the package itself has been well wrapped (with more bubble wrap than I could handle) and very discreet as well - no obvious labels or anything to indicate what's inside.
I have never received anything broken, or had anything missing from my package.
Also, whenever I have had any enquiries I have received a reply to messages usually within the hour.
I recommend this site to everyone.
Definitely 5-stars in my opinion!! :)
Added Oct 6, 2015
There's no doubt about it, these guys are THE BEST AT WHAT THEY DO.
I've been buying through this site for a while now and have never had any problems real people persons :).
But I had a big problem the other day when i received my package... my heart stopped when i opened it. I took a deep breath and immediately contacted the team at Ozbongz. by this stage i was like an animal that had lost one of there young, i got through explaining what had happened and they calmed me down and assured me that they would fix the situation.
And with no hesitation, apart from 100 percent proof from my behalf e.g. some photos and video if needed ......and straight away knew how i felt and replaced the item.
I received it the very next day.
100 out of 10 ratings from me :):):)
Added Oct 2, 2015
Can not believe the amazing service from this company!!
I used to try buy stuff off ebay and half the time it would be rejected sending to Australia. With ozbongs i receive my packages the next day!
Amazing people that take the time to actually discuss if theres an issue or if you have any questions.
My mates and i will not be spending out money elsewhere ever again!
Amazing products,excellent quality, superb service and cheap as chips!!!
420/420 guys. Keep it up! 👍
Added Oct 1, 2015
First time ordering from this site and definitely will not be the last! I love my new EHLE bong! Transaction was easy and shipping was fast! Highly recommend them!
Added Sep 22, 2015
Thankyou so so much! outstanding customer service very fast shipping. 100% legit. my go to place.
Added Sep 18, 2015
Best company I have dealt with period. Shipping was super quick to remote WA where it usually takes weeks to receive parcels it just took 2 days from Ozbongs. Couldn't be happier, will be shopping from them again for sure! =)
Added Sep 4, 2015
Brilliant service and got my backordered item in less than 24 hours after confirmation. Did not disappoint!
Added Sep 2, 2015
This is my favourite website.
Not only is it the cheapest online smoke shop in Australia, but the most reliable too.
I've ordered a few things from here and they are always shipped discreetly and safely, not to mention quick! Of all the times I've ordered from Ozbongs, not once have I had to wait more than a week for it to arrive.
Anything glass is always covered in too much bubble wrap (I could probably drop one from a second story and not crack the goods inside)
And the customer service is stellar. They didn't have exactly what I wanted, so they called me up, threw in an extra of the replacement and the package arrived the next day.
If only every business was this good.
Added Aug 31, 2015
Fast delivery, arrived in 3 days.
Had a change in the order cause they were out of the colour I was after, but I was given a couple freebies for the inconvenience which I was very pleased with. I am very happy with my products and will definitely be a returning customer.
Added Aug 29, 2015
Oz bongs are true blue legends. Every order ive made has been sent quickly and efficiently, not to mention the free goodies.Every request is met as they really go the extra effort. Cheers guys/gals, i will be back soon. :)
Added Aug 28, 2015
My order came superfast - in less than 24 hours from submitting order and bank deposit, my order had arrived. Wrapped in a mass of bubble wrap and then a layer of cardboard there was no chance of breakage in transit. Very discreet parcel. Products were exactly as described online. The tracking info supplied regarding my order was super handy. Thanks Ozbongs, very happy with service, price and speed. Will be shopping with you again.
Added Aug 28, 2015
Used this site 3 or 4 times now, with varying orders. All Arrived Safely, and Swiftly. Fast Transactions and Great Customer Service. When I was unsure of joint fittings Rob kindly assisted in a fashion that aided me with just the one message.
So Cheers to Rob and OZ Bongs, I will be back for sure!
Added Aug 27, 2015
I have to give a big shout out to the guys and girls here at ozbongs received my order this morning everything was perfect .. mike was a huge help in noticing id picked the wrong sizes and straight away he called me to resolve the problem .. this company has great customer service and megan replied very quickly to answer any of my questions ... will be ordering through them again once again thanks ozbongs
Added Aug 25, 2015
Thanks for all the things i ordered,it got here safe and sound.A big thanks goes out to MIKE for all your help .thanks bro the female piece works great.and the honey bucket ...WOW!!!!a must have for any one.
Added Aug 24, 2015
Thank you so much!! great customer service and quick delivery!! Will be doing business again!
Added Aug 19, 2015
I made my payment via the Nab direct deposit only 3 working days later I received my package in the mail. I was slightly concerned ordering glassware through the post office but the guys at Ozbongs wrapped my goods in about 20 Meters of bubble wrapp, Breakage along the way is literally impossible!!!
GOOD JOB GUYS!I'M NOW A SATISFIED CUSTOMER FOR LIFE :)
Added Aug 16, 2015
Have had nothing but great service from ozbongs from when the transfer clears literally takes 2 days! Bubble wrapped packaging aswell wouldn't shop anywhere else!
Added Aug 15, 2015
I cannot write a bad thing about this business, the speed of response, sending of items, customer service is exceptional. I would not hesitate to recommend buying your supplies from here. Without question the quality of what they have is everything you want. Thanks, for a fantastic and trustworthy service. I will defiantly be returning again.
Added Aug 12, 2015
I bought two products off this website, they both came great they both came within 4 days, Heaps of bubble wrap, Will buy again! Going to test my mini agung bong tonight!
Added Aug 6, 2015
Ive been shopping here for the past 2 years, dozens of orders , countless freebies and always arrives safe and on time! A+ customer service and quality goods! happy 420!
Added Aug 4, 2015