- Glass Bongs & Acc
- Papers & RYO
- Oil Tools
- Clearance Products
- Bulk Buy/Specials
At Ozbongs our aim is to get your parcel to you promptly and safely. We are making some changes to our shipping methods to ensure the process is speedy and hassle free for our customers.
Please note all our parcels are sent in discreet packaging with no mention of Ozbongs or the contents.
Shipping time frame
We generally are able to ship same day for orders placed before around 12pm. We can only ship on week days excluding public holidays. Mondays are a very busy day for us and depending on the volume of orders we may not get all orders out on Monday. We make no guarantee on shipping time frames but generally can get most orders out same day or if that is not possible, next day.
Australia post do not work weekends
The price of shipping is determined by the size of your parcel and can vary quite a bit.Your shipping price will be calculated at checkout. We do not charge for postage and handling of the goods being sent.
All parcels that don't contain a lighter are shipped via Australia post parcel post with tracking. Express post can be selected at checkout. Express postage costs can vary and be quite expensive, especially to places like W.A or NT, Tas. We wear some of the cost of shipping express but it still can be expensive. See below message re Express Post.
Shipping times can vary greatly depending on your location and the size of your parcel, we tell our customers to allow 2-5 business days for a standard size parcel and up to 10 business days for very large parcels and remote areas.
Shipping times vary according to Australia post and sometimes conditions such as the weather etc.
Tracking numbers are automatically emailed through to your email address within 24 hours, If you haven’t received an email and have checked your junk mail don’t hesitate to email us requesting one.
Signature required and Authority to leave
All of our parcels are sent SIGNATURE REQUIRED this is to avoid anything going missing you can of course leave a note in the customer notes requesting for it to be left without a signature but please note you do this at your own risk and Ozbongs and the postal service is not liable if this is to go missing. Australia post will leave a calling card for collection from the post office if you aren’t home.
PO boxes, Parcel lockers and Parcel collect
We ship to Po boxes; parcel lockers and parcel collect agents. We do not ship care of post office.
We are based in Coffs Harbour, you can pre-arrange to pick up your parcels if you are local.
If you fail to collect your parcel and it is returned to us a second postage fee is required, we will email you when this arrives back.
Australia Post – Standard vs Express Post
We have currently ceased express post on our postage options at checkout. The reason for this is that Ozbongs, is in a regional area of NSW. All parcels go to Sydney before they are forwarded to their destination, whether it is via express or standard shipping. Parcel size can determine whether it goes via flight or road and thus determining to overall length of travel time.
We have found that the time it takes for express post is not a lot quicker than standard shipping. We do not want to charge “you” the customer more than necessary. We do not include a handling fee in our shipping rates and often the charge on shipping is greater than what we pass on to “you” the customer.
Most of our customers tend to buy bongs, those parcels are rather large and most travel via road. The express option does not really benefit you the customer in terms of time. May save 1-2 days, but the cost is not reflective of this time saving.
As the economy of late is expensive for us all, rent, groceries, mortgage, fuel etc. We know that costs matter. The price of sending with Australia Post have increased along with these other costs and we are looking at ways to save you money.
In future we may look at express options for smaller parcels and or parcels that go directly to metro areas. We will keep you informed as we investigate this.