Terms and conditions
If you find a cheaper price on any Australian website, send through a link to that product and we will price match it. It must be identical, the same brand and available for purchase on that site. We only price match Australian online stores, not overseas or Ebay.
All products need to be checked prior to using for defaults or imperfections. Once the product has been used it cannot be returned to us, and we can no longer exchange or replace if a default is found.
Ozbongs will accept back an item that is in its original unused condition, if the customer is not happy with the item. The customer will be responsible for the postage cost of returning the item (must be returned undamaged) and a store credit will be provided when it arrives back.
All goods sold by Ozbongs are guaranteed against defects for 48 hours from receipt of delivery. You will need to contact us to arrange return and replacement. If the item has been used, this voids this guarantee.
All of our products are packed with extra care and checked before sent if an item arrives damaged or is incorrect we need to be contacted within the 48 hours. The item must not be used and may need to be returned. Ozbongs may refund return postage costs at our own discretion after assessment.
- Damage caused by misuse or negligence.
- A change of mind by the customer.
- Any damage or imperfections stated in the item description when purchased.
All of Ozbong parcels are sent with a 'signature required' on delivery. This is to ensure that if your parcel is lost in transit Ozbongs can replace the order and re-deliver at no cost to you.
All parcels have a tracking number, if you do not receive a tracking number email us and we will be happy to supply it.
If you wish to have your parcel delivered with 'Authority to leave' just leave this comment in the customer comments at checkout. Please be aware that giving this authority means Ozbongs and the courier are not liable if the parcel goes missing after delivery. If you are worried about this outcome, do not give an authority to leave consent.
All Ozbongs parcels are sent discreetly with no mention of the contents or Ozbongs name on the packaging.
All prices are in Australian dollars, inclusive of GST and subject to change without notice.
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